Appeals Policy
Customer may file an appeal for any decisions made by the Institute of Training and Development. Appeal must be filed by customer within 30 days after the decision was made by the Institute of Training and Development. Appeal must be submitted in writing to ISCT Workforce Development team via email at isct@ISCTglobal.org, phone via +1 (604) 874-4366, or letter at the following address: ISCT Workforce Development Team, Suite 325 - 744 West Hastings Street, Vancouver, BC, Canada, V6C 1A5. Workforce Development team has 30 days following the receipt of the appeal to investigate and a total of 60 days following the receipt of the appeal to provide a final resolution to the customer. The appeal is immediate raised to the Associate Director, Workforce Development and Training for review. An ad-hoc meeting is set up amongst the ISCT management team involving the Associate Director, Workforce Development and Training, Senior Director, Global Operations, and team leads/managers from other ISCT department as needed to review the appeal and identify possible resolutions. Recommendation of resolution for the appeal is prepared and present to the customer within 60 days of receipt of appeal. Appeal is deemed invalid if the customer filed the appeal after 30 days of the following the receipt of the initial decision made by the Institute of Training and Development.
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