Learning Center

Cancellation Policy

Cancellation Fees and Credit Retention

All education course fees with ISCT are non-refundable, unless indicated otherwise under a specific course policy. Cancellations may be eligible for credit towards future ISCT events, programs and dues. Registration cancellation must be made by email to isct@isctglobal.org at least five (5) business days before the course start date. A 10% administrative fee is applied to all cancellations. Registration fee is non-refundable if it is cancelled within five (5) business days of the course start date. Distinct cancellation policies may be enforced contingent upon the nature of the course. 

On-Demand Courses

All purchases for On-Demand Courses are final and non-refundable.

In-Person Courses

ISCT reserves the right to cancel a course in the event that a predetermined minimum number of registrations is not received within the specified timeframe preceding the commencement of In-Person Courses. In the event of course cancellation for an In-Person Course, a full refund of payment will be issued. It is advisable to consider purchasing travel insurance along with your flight arrangements to safeguard against potential course cancellations.

Credit Uses

Any credit balance from the registration cancellation may be applied to future ISCT events, programs, or dues, including but not limited to:

-ISCT Annual meetings
-Select ISCT Regional meetings 
-ISCT Membership dues
-ISCT Training & Educational programs

Non-Transferable Credit

Credit is non-transferrable unless it is utilized within the same organization or institution.

Credit Redemption

To redeem the credit, registrants or their organization representatives must notify ISCT in writing of their intention to use the credit for a specific ISCT event, program, or dues.  Credits held do not expire.

Cancellation Request Process

To cancel your registration, you must make the request in writing and send it by email to isct@isctglobal.org.  This is the only channel for cancellation requests.  No verbal cancellations are accepted.